Shipping policy
Last updated: September 2026
Thank you for shopping with Golf Sack.
We offer FREE Standard Shipping Worldwide on all eligible orders placed through our online store.
This Shipping Policy explains how orders are processed, shipped, tracked and handled if delivery issues occur.
FREE WORLDWIDE SHIPPING
Golf Sack offers free standard shipping to destinations available at checkout worldwide.
There is no minimum order value required for standard shipping unless otherwise stated during a specific promotion.
Free shipping applies to the shipping cost only. International customers may still be responsible for customs duties, import taxes or other charges imposed by their local authorities.
ORDER PROCESSING
Orders are normally processed within:
1–3 business days
Processing time begins after your order has been successfully placed and payment has been confirmed.
Business days are Monday to Friday, excluding public holidays in New South Wales, Australia.
During major promotions, product launches, holidays or periods of unusually high order volume, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.
ESTIMATED DELIVERY TIME
After processing, our standard estimated delivery timeframe is:
7–14 business days
This is an estimated transit timeframe and begins once your order has been dispatched.
Total estimated order timeframe:
Processing: 1–3 business days
Shipping: 7–14 business days
Delivery times may vary depending on destination, local postal services, customs processing, weather conditions, public holidays or other circumstances affecting transportation networks.
We work with our shipping partners to deliver orders as quickly as reasonably possible.
ORDER TRACKING
Where tracking is available, tracking details will be sent to the email address used at checkout once your order has been dispatched.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
If your tracking information has not updated for an extended period, please contact us at: support@golfsack.shop and we will assist you with the shipment.
INTERNATIONAL SHIPPING
Golf Sack ships internationally to destinations available through our checkout.
International orders may be inspected or processed by customs authorities in the destination country.
Customers are responsible for ensuring that products ordered from Golf Sack can legally be imported into their destination country.
CUSTOMS, DUTIES & IMPORT TAXES
Free worldwide shipping does not necessarily include:
-
customs duties
-
import taxes
-
VAT or local sales taxes
-
customs clearance fees
-
brokerage fees
-
other government charges
These charges, where applicable, are determined by the destination country and are generally outside Golf Sack's control.
Unless expressly stated at checkout that duties and taxes are included, any applicable import charges are the responsibility of the recipient.
We recommend checking your country's import requirements before placing an order.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check:
-
street address
-
apartment or unit number
-
suburb or city
-
state or province
-
postcode
-
country
-
contact information
If you notice an error after placing your order, contact us as soon as possible at support@golfsack.shop.
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered fulfilment or has been shipped.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be sent again.
Nothing in this section limits any rights you may have under applicable consumer law.
DELAYED ORDERS
Occasional shipping delays can occur.
If your order has not arrived within the estimated delivery period, please first check your tracking information.
If there has been no meaningful tracking update or your order appears significantly delayed, contact us at support@golfsack.shop.
Please include:
-
your full name
-
order number
-
delivery address
-
tracking number, if available
We will investigate the shipment with the relevant shipping provider and work with you toward an appropriate resolution.
LOST PACKAGES
If tracking indicates that your package may have been lost in transit, please contact us.
Golf Sack will investigate the shipment with the shipping carrier.
Where appropriate, and subject to applicable consumer law, we will arrange a suitable resolution after the shipment has been investigated.
PACKAGE MARKED DELIVERED BUT NOT RECEIVED
If your tracking information shows that an order was delivered but you cannot locate it, please:
-
Check the delivery location and surrounding areas.
-
Check with other members of your household or building.
-
Contact the carrier where appropriate.
-
Contact Golf Sack if the package still cannot be located.
We will assist with investigating the delivery.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or you receive the incorrect product, please contact us as soon as reasonably possible at:
[Support Email]
Please provide your order number and, where reasonably possible, clear photographs showing the issue.
We will assess the matter and provide an appropriate remedy where required.
Your rights under the Australian Consumer Law are not limited by this Shipping Policy.
SPLIT SHIPMENTS
In some circumstances, products within the same order may be dispatched separately.
If this occurs, you may receive more than one package or tracking number.
You will not be charged additional standard shipping fees because an order is shipped in multiple packages.
ORDER CANCELLATIONS
If you would like to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests before fulfilment or dispatch.
Once an order has been processed or shipped, cancellation may no longer be possible and the applicable Returns & Refund Policy will apply.
CONSUMER RIGHTS
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
CONTACT US
For shipping questions, tracking assistance or delivery issues, contact:
Golf Sack
Email: support@golfsack.shop
Location: New South Wales, Australia
We aim to respond to customer enquiries as quickly as reasonably possible during normal business days.